Our Risk-free Guarantees

The Paris Pass is all about great savings, flexibility and amazing experiences.

That’s why we’ve introduced our our Risk-free Guarantees.  So no matter what happens, you'll save money on your sightseeing and have a stress-free city break with us.


What are our Risk-free Guarantees? 

  • Savings guarantee: you'll save on your Paris trip with us (and we’ll refund you the difference if you don’t!) 
  • 90-day refund policy: you can refund any unused passes within 90 days of purchase.
  • Two-year validity: you've got two years to activate your pass.


💰 Savings guarantee

With a Paris Pass, you'll save on your sightseeing – that's our promise to you! 

So if it turns out your pass cost more than if you’d just purchased individual attraction tickets, we’ll refund you the difference. 

How to claim 

You can submit a claim within 14 days of the last use of your pass. To do so, you’ll need to have scanned your pass at least three time per day, every day of your pass. 

You can submit your claim by emailing us on [email protected]. Be sure to provide the following: 

  • Your order confirmation number (this can be found on your confirmation of purchase email). 
  • Screenshots of entry prices from the attraction's website or from any other travel websites that prove that the combined cost of attractions you visited would have been cheaper than the cost of our passes. 

We'll review your claim and will respond within 7-10 business days. 


💵 90-day refund policy

Plans can change, we get it. That's why if you need to cancel your trip for any reason, you can get a refund on any unused passes within 90 days of purchase.

How to claim 

Speak to us on Live Chat (you'll find it on our FAQs page) and we’ll get that refund sorted for you. 

Be sure to have your order confirmation number handy!


⏱️ Two-year validity 

Need to rearrange your trip? No problem! Our passes are valid for two years from purchase date (just be sure not to activate them!). 


Visit our terms and conditions for more information. 

Buy with confidence

Free cancellation

Plans can change, we get it. All non-activated passes are eligible for a refund within 90 days of your purchase date.

Find out more

Got a question?

Check out our FAQs or live chat with our customer service agents now

See our FAQs

The Paris Pass® is highly rated, but don't just take our word for it!

Have a 5% discount, on us!

More savings? You're welcome. Sign up to our newsletter and receive exclusive discounts, vacation inspiration and much more.

  • Thick check Icon