COVID-19

  • How is COVID-19 impacting my upcoming travel plans with my Paris Pass?

    Most attractions are open and welcoming visitors, but we advise checking attraction websites for the most up-to-date information.

    Please note that we are now offering the ability to extend your pass for up to 2 years from the date of purchase and refunds on unused passes up to 90 days after purchase.  

    If your travel plans have been negatively impacted by COVID-19 and you need further assistance with your booking, please email us using the form above. We will respond within 7 business days or less.

  • How do I extend my pass for 2 years?

    Here’s the good news: you don’t have to do a thing! We’re taking care of that for you. Your pass will work for 2 years from the date of purchase. So relax and don’t worry – you have plenty of time to visit your favorite city once we are up and running again.

  • How should I prepare for my upcoming trip?

    We recommend checking the latest travel advice from your local authority when planning your trip.

    We also advise checking opening times directly on the official attraction websites and making reservations in advance where possible. You'll find plenty of information in our know before you go section on the attraction pages to help you plan each day.

    The good news is, you have up to 2 years to start using your pass and you don’t have to commit to the date in advance. This means you can plan your sightseeing safely in the knowledge that you’re protected if things change.

  • Where can I get travel updates?

    We recommend monitoring the local government’s website for updates as well as checking the travel guidelines for your country to get the most up-to-date information. 

General

  • Who is The Paris Pass for?

    Everyone! The Paris Pass has something for everyone including families, couples, children, adults, first-time visitors, repeat visitors, long-haul visitors, short stay visitors, independent travelers, international visitors as well as French and local residents.

    The Paris Pass is for anyone who wants to visit some of the most popular and best attractions in Paris whilst saving money.

  • How does The Paris Pass work?

    The Paris Pass is designed to help save you money when visiting the capital. It’s simple and easy to use and combined with our app and website, we can help you plan your visit to Paris. The Paris Pass comes in 2, 3*, 4 and 6-day durations to suit all kinds of trips, from short weekend city breaks, to longer vacations.

    Your Paris Pass is activated the first time you scan it through at an attraction and is valid to use for consecutive days of your pass duration – 2, 3*, 4 or 6 days.

    *The 3-day Paris Pass comes with a 2-day Museum Pass.

    The pass is a package made up of two elements: a digital All-Inclusive Pass which can be scanned straight from our app and the Paris Museum Pass which needs to be collected in Paris on arrival and gives you free entry to 50 of Paris’s most famous museums.

  • Do I have to make reservations for attractions?

    Certain attractions will require a reservation. If this is the case, you'll find all booking information listed on our reservations page and the individual attraction pages on our website and app. Some advance reservations will require a pass number or order reference number to secure your booking. But rest assured, this will not activate your pass.

  • What are purse values?

    Each pass is subject to a purse value, which is based on the duration of the pass.

    The purse value is the maximum amount you can use based on the standard gate price for each attraction. For example, with the 2-day adult All-Inclusive Pass, you can visit as many attractions up to the total value of €255.

    Here's a full breakdown of all purse values:

    Pass duration Adult purse value  Child purse value
    2-day pass € 255 € 165
    3-day pass € 355 € 240
    4-day pass € 510 € 335
    6-day pass € 645 € 420

    If you would like to check the remaining value on your pass, simply contact our customer support team using the form or phone number below.

  • Does The Paris Pass include Paris Metro tickets?

    The Paris Pass® does not include Paris Metro tickets, these will need to be purchased separately. However, it does include a 1 Day Big Bus Hop-On Hop-Off Tour which you can enjoy at your leisure and takes you straight to the city's top attractions.

Benefits

  • Does The Paris Pass come with a guidebook?

    Once you buy a Paris Pass you will receive instructions to download a digital guide that details every attraction's reservation instructions and getting in information.

  • Is there any benefit in buying the pass now?

    If you purchase the Paris Pass in advance, online, then you can print it at home before you travel. This allows you to plan in advance and make an itinerary with the information provided to you in the digital guidebook.

    Then, as soon as you arrive in Paris, you can start using your pass!

    The Paris Pass will be valid for 2 years from the date of purchase.

Using your pass

  • How long is The Paris Pass valid for?

    The Paris Pass is valid for the duration of the pass purchased; ie, 2, 3, 4 or 6 days. These days must be used consecutively.

    Your pass will be activated as soon as you go to your first attraction so be aware that if your pass is activated in the evening, this will count as your first calendar day. Be sure to start using your pass early on the first day to make the most of it.

    The Paris Pass is valid for 24 months from the date of purchase, so it makes the perfect gift for anyone planning to travel later in the year. Likewise, if you aren’t sure of when to plan your trip, you can purchase the pass in advance and with the help of the digital guidebook, start planning an itinerary before you go.

  • How do I activate my pass?

    Your pass will activate when you visit your first attraction or when you redeem your Paris Museum Pass – whichever comes first during your trip. 

    The day your pass is activated will count as 'day one'. You should start using it straight away to take advantage of the great savings available for the duration of your pass.

  • Is there a Paris Pass app?

    There isn't an official Paris Pass app, but the good news is, your digital All-Inclusive Pass can be synced with the Go City app where you'll have all the attraction information you need at your fingertips.

    To sync your Paris Pass with the Go City app, download the Go City app from your preferred app store and enter your email address and Paris Pass order number (you'll find this in your confirmation email) to sync your pass to the app.

  • Are the 2 day, 3 day, 4 day and 6 day passes for consecutive days?

    Yes, the passes run on a consecutive day basis. If you have a 2-day Paris Pass and activate your pass on a Monday that will be included as the first day and your last day will be Tuesday

    Please note: if you start using your pass in the late afternoon or evening that will still count as your first day.

  • What happens if I change the date of my trip to Paris?

    Your Paris Pass is valid for two years from the date of purchase.

  • What happens if my plans change and I can’t/don’t use The Paris Pass?

    For all customers that purchase passes from September 1 2020 onwards, you can now obtain refunds on unused passes for up to 90 days after purchase. See the Terms & Conditions for more information.

  • How long is my Paris Museum Pass valid for?

    Your Paris Museum Pass part of the package is valid for the duration of the Paris Pass you selected – apart from 3-day Paris Pass holders who have a 2-day Museum Pass.

    Your Paris Museum Pass must be used on consecutive days during your pass validity.

     

Purchase

  • How much does The Paris Pass cost?

    The Paris Pass price depends on who you’re buying the pass for, i.e. an adult or a child, and how long the duration of the pass is.

    For more information on pricing, click here.

    The longer the duration, the better value the pass!

  • If I order online how do I receive The Paris Pass?

    If you order the pass online through the website, you can print your pass(es) at home or show the online pass(es) which are emailed to you from your phone.

    There is no physical pass for postal delivery.

  • Can I buy The Paris Pass when I am in Paris?

    As purchases are made online, you can buy a pass while in the city and show it from your phone, or print your pass(es) in destination.

  • How do I redeem my Paris Museum Pass?

    Paris Museum Passes must be picked up when you're in the city.

    Collecting point:

    Big Bus Information Center
    11 Avenue de l'Opéra
    75009 Paris

    Open daily from 10AM to 5PM

    You'll be required to show your Paris Pass at the redemption center to receive your physical Paris Museum Pass, so don't forget to have it handy.

    You can find more information on our how it works page.

  • How do you define a child?

    You can buy Child Passes for 2-17-year-olds.

    Adult Passes are for 18-year-olds and above.

  • Do you offer discounts for groups, students or senior citizens?

    Because The Paris Pass has been specially created to help visitors save both time and money, we do not offer any further discounts when booking.

  • Can I buy The Paris Pass for a group?

    You can purchase up to 20 tickets per ticket type when you buy online. The Paris Pass, however, is not designed for large groups of travelers and in some cases, large groups may be turned away from certain attractions.

    If you are traveling in a large group, we recommend contacting each attraction in advance to avoid any disappointment.

  • Why haven't I received my email confirmation?

    Your email confirmation should normally arrive in your inbox a few minutes after completing a transaction/purchase. If you haven't received an email confirmation, please check your spam filter or junk folder.

    If you still cannot locate an email then please send a request through to our customer service team confirming your email address and order reference number.

  • Do you have passes for any other destinations elsewhere in the world?

    Yes, we have dedicated passes for many other cities, which you can buy through our sister websites: gocity.comlondonpass.comnewyorkpass.com and romeandvaticanpass.com

Attractions

  • What are the normal costs of the attractions?

    The entry costs for all attractions vary and may be over €30.00 for an adult ticket. To see how much you could save on normal entry costs, browse our Paris attractions section for a comparative entry cost to see how much you can save with the Paris Pass.

  • Does the pass include all of Paris’s attractions?

    The Paris Pass includes free entry into over 50 Paris museums and art galleries, as well as entry into popular tours and cruises.

    For a full list of the attractions, click here.

  • Can I visit the same attraction twice with my Paris Pass?

    The Paris Pass only allows single entry to each attraction. Repeat entry is not allowed.

  • Where can I use The Paris Pass? Which attractions are included?

    The Paris Pass can be used in over 75 attractions, museums, and galleries, as well as tours and cruises. These include the city's most popular picks – The Louvre, Palace of Versailles, the Musée d'Orsay, Big Bus, the Seine River Cruise, and more.

    For a full list of the attractions, click here.

  • Are the attractions open all year round?

    Usually, the majority of attractions included on The Paris Pass are open all year round, however, there may be some partial closures around Christmas and New Year.

    Check the opening hours and dates for each attraction in advance to help plan your trip.

  • How do I find an attraction’s opening times and closing times?

    You can find opening and closing times on individual attraction pages as well as in the complimentary guidebook sent out with every Paris Pass order.

    We also recommend checking the official attraction websites for the most up-to-date information. 

  • Is The Paris Pass suitable for those with disabilities and their carers?

    Some attractions may offer carer places or free entry to visitors with disabilities, so The Paris Pass might not be the most suitable for them as requirements vary from attraction to attraction. Please contact them directly for further information.

Savings

  • How much can I save with The Paris Pass?

    Take a look at our pricing page to see the amazing savings you can make with The Paris Pass and Paris Museum Pass. The passes combined give you entry to 50 museums, plus a hop-on hop-off bus, Seine river cruise, and much more.

    To experience just five top attractions in Paris; Paris Bus Tour, French Wine Tasting, Palace of Versailles, Seine River Cruise, and the Louvre Museum it would cost you €112 in total if you were to buy an entry ticket per attraction.

  • Which pass duration offers the best savings?

    The 6-day Paris Pass is the most economical, working out at under €29 a day to access the top attractions!

Contact

  • How do I contact The Paris Pass customer support?

    If you’re using the Go City app, please visit our website to find our customer support contact details.

    If you’re on our website, you’ve got two options. You can fill out the form at the bottom of this page and a customer support agent will get back to you at the email you provide. Or, if you prefer a good old-fashioned phone call, you can speak to a member of our customer support team directly at one of the numbers listed under the 'call us' section, which is also handily located at the bottom of this page.

Still got a question or two?

We're here to help. Email us using the form below or feel free to give us a call!

If you have a question about an attraction, whether it’s a general request or a booking query, we recommend getting in touch with the attraction directly.

Call Us

Based on where you are

  • Toll-free within the US:
    +1 800 887 9103
  • Toll-free within the UK
    +44 800 090 3140
  • Toll-free within Australia
    +61 1800 316950
  • Toll-free within Mexico
    +52 (800) 2694359
  • From other countries
    (Exit code) 1 617-671-1000
  • WhatsApp
    +1.617.932.6123

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  • Saturday
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