FAQs

Everyone! The Paris Pass has something for everyone including families, couples, children, adults, first-time visitors, repeat visitors, long-haul visitors, short stay visitors, independent travelers, international visitors as well as French and local residents.

The Paris Pass is for anyone who wants to visit some of the most popular and best attractions in Paris whilst saving money.

The Paris Pass is designed to help save you money when visiting the capital. It’s simple and easy to use and combined with our app and website, we can help you plan your visit to Paris. The Paris Pass comes in 2, 3, 4 and 6-day durations to suit all kinds of trips, from short weekend city breaks, to longer vacations. 

When you purchase a Paris Pass, you'll also receive a Paris Museum Pass, which gives you free entry to over 50 museums.  

Pick the pass that’s best for your trip, then let the adventure begin! 

Certain attractions will require a reservation. If this is the case, you'll find all booking information listed on our reservations page and the individual attraction pages on our website and app. Some advance reservations will require a pass number or order reference number to secure your booking. But rest assured, this will not activate your pass.

Each pass is subject to a purse value, which is based on the duration of the pass.

The purse value is the maximum amount you can use based on the standard gate price for each attraction. For example, with the 2-day adult All-Inclusive Pass, you can visit as many attractions up to the total value of €305.

Here's a full breakdown of all purse values:

If you would like to check the remaining value on your pass, simply contact our customer support team using the form or phone number below.

The Paris Pass® does not include Paris Metro tickets, these will need to be purchased separately. However, it does include a 1 Day Big Bus Hop-On Hop-Off Tour which you can enjoy at your leisure and takes you straight to the city's top attractions.

Once you buy a Paris Pass you will receive instructions to download a digital guide that details every attraction's reservation instructions and getting in information.

If you purchase the Paris Pass in advance, online, then you can print it at home before you travel. This allows you to plan in advance and make an itinerary with the information provided to you in the digital guidebook.

Then, as soon as you arrive in Paris, you can start using your pass!

The Paris Pass will be valid for 2 years from the date of purchase.

With our passes, we guarantee that you’ll save on your sightseeing. However, if it turns out you could have saved by buying individual attraction tickets, rather than using your pass, we’ll refund you the difference. 

You’ll need to have visited at least three attractions per day, every day per life of pass.  

You can submit your claim by emailing us on [email protected]. Be sure to provide the following:   

• Your order confirmation number (this can be found on your confirmation of purchase email).   

• Screenshots of entry prices from the attraction's website or from any other travel websites that prove that the combined cost of attractions you visited would have been cheaper than the cost of our passes.   

We'll review your claim and will respond within 7-10 business days.   

Our All-Inclusive passes also include a Paris Museum Pass, which gives you free access to some of the best museums and galleries in the city. 

2 and 3-day All-Inclusive passholders will receive a 2-day Paris Museum Pass.
4-day All-Inclusive passholders will receive a 4-day Paris Museum Pass.
6-day All-Inclusive passholders will receive a 6-day Paris Museum Pass.

You must use your Paris Museum Pass within the same time period as your All-Inclusive Pass. 

Your Paris Museum Pass is fully digital - once you've purchased your passes with Go City, we'll send you all the information you need to download your museum pass, which is done through our booking portal. 

Please note: 2 and 3-day All-Inclusive passes purchased before 16 October, 2023 do not include the Paris Museum Pass. If you purchased before this date but wish to visit museums and galleries included on the Paris Museum Pass, you may be able to to so by requesting a refund and repurchasing an updated pass. Please contact our customer service team for more details. 

The Paris Pass is valid for the duration of the pass purchased; ie, 2, 3, 4 or 6 days. These days must be used consecutively.

Your pass will be activated as soon as you go to your first attraction so be aware that if your pass is activated in the evening, this will count as your first calendar day. Be sure to start using your pass early on the first day to make the most of it.

The Paris Pass is valid for 24 months from the date of purchase, so it makes the perfect gift for anyone planning to travel later in the year. Likewise, if you aren’t sure of when to plan your trip, you can purchase the pass in advance and with the help of the digital guidebook, start planning an itinerary before you go.

Your pass will activate when you visit your first attraction. If you have a 4 or 6-day All-Inclusive Pass, it will also be activated if you use your Paris Museum Pass to enter any attraction. 

The day your pass is activated will count as 'day one'. You should start using it straight away to take advantage of the great savings available for the duration of your pass. 

There isn't an official Paris Pass app, but the good news is, your digital All-Inclusive Pass can be synced with the Go City app where you'll have all the attraction information you need at your fingertips.

To sync your Paris Pass with the Go City app, download the Go City app from your preferred app store and enter your email address and Paris Pass order number (you'll find this in your confirmation email) to sync your pass to the app.

Yes, the passes run on a consecutive day basis. If you have a 2-day Paris Pass and activate your pass on a Monday that will be included as the first day and your last day will be Tuesday

Please note: if you start using your pass in the late afternoon or evening that will still count as your first day.

Your Paris Pass is valid for two years from the date of purchase.

For all customers that purchase passes from September 1 2020 onwards, you can now obtain refunds on unused passes for up to 90 days after purchase. See the Terms & Conditions for more information.

The Paris Pass price depends on who you’re buying the pass for, i.e. an adult or a child, and how long the duration of the pass is.

For more information on pricing, click here.

The longer the duration, the better value the pass!

If you order the pass online through our website, we’ll email you all the info you need to get started. You can either access it via our app, download the pdf to your phone, or print out a physical copy.  

If you've bought a 4 or 6-day All-Inclusive Pass, please see 'What is the Paris Museum Pass?' above for further information. 

As purchases are made online, you can buy a pass while in the city and show it from your phone, or print your pass(es) in destination.

You can buy Child Passes for 2-17-year-olds.

Adult Passes are for 18-year-olds and above.

Because The Paris Pass has been specially created to help visitors save both time and money, we do not offer any further discounts when booking.

You can purchase up to 20 tickets per ticket type when you buy online. The Paris Pass, however, is not designed for large groups of travelers and in some cases, large groups may be turned away from certain attractions.

If you are traveling in a large group, we recommend contacting each attraction in advance to avoid any disappointment.

Purchased a pass but still waiting for your confirmation email? Or has your order been declined? If so, it may be due to one of the following reasons:

• You submitted an incomplete or incorrect billing address.
• Your 3D Secure authentication failed.
• Your bank did not process the transaction as a safety precaution and requires further authorization from you.
• There was a typo in the email address.

If you’re sure that all of the above details were correct, please contact us via live chat so we can help resolve the issue.

Oh, and don’t forget to double check your junk folder – sometimes our confirmation emails accidentally end up there.

Yes, we have dedicated passes for many other cities, which you can buy through our sister websites: gocity.com, londonpass.com, newyorkpass.com and romeandvaticanpass.com. 

The entry costs for all attractions vary and may be over €30.00 for an adult ticket. To see how much you could save on normal entry costs, browse our Paris attractions section for a comparative entry cost to see how much you can save with the Paris Pass.

The Paris Pass includes dozens of top Paris attractions, tours and experiences. Head to our attractions page to see the full list of places you can explore. 

The Paris Pass only allows single entry to each attraction. Repeat entry is not allowed.

Usually, the majority of attractions included on The Paris Pass are open all year round, however, there may be some partial closures around Christmas and New Year.

Check the opening hours and dates for each attraction in advance to help plan your trip.

You can find opening and closing times on individual attraction pages as well as in the complimentary guidebook sent out with every Paris Pass order.

We also recommend checking the official attraction websites for the most up-to-date information. 

Some attractions may offer carer places or free entry to visitors with disabilities, so The Paris Pass might not be the most suitable for them as requirements vary from attraction to attraction. Please contact them directly for further information.

Our customers save up to 50% vs. buying individual tickets at top attractions (the sights you guys visit the most).

Our savings compare the Paris Pass price with the combined 'normal ticket values' of each attraction on our sample itineraries. Individual savings may vary. Normal ticket values include taxes and are the price you pay at the most popular time to visit without discounts.

Please note prices at attractions can vary without notice to The Paris Pass. Normal ticket values were last updated on April 1, 2023.

The 6-day Paris Pass is the most economical, working out at under €29 a day to access the top attractions!

If you’re using the Go City app, please visit our website to find our customer support contact details.

If you can't find what you're looking for on our FAQs page, please reach out on live chat - this is the fastest, easiest way to get in touch.

You can also call or email our customer service team using the contact details below.