• What is a green pass and do I need one?

    From July 21st, a green pass will need to be provided for entry to all Paris Pass attractions.

    A green pass is proof of full vaccination plus the required time after vaccination OR proof of a negative test less than 48 hours old. Attractions will accept both digital and physical proof, such as QR codes and vaccination certificates.

    Please visit the government website for more information and have your green pass ready to be presented at each attraction, along with your Paris Pass, for entry.

  • How is COVID-19 impacting my upcoming travel plans with my Paris Pass?

    Unfortunately, many sights and cities are currently closed for business. We advise you to check attraction websites for the most up-to-date information.

    Please note that we are now offering the ability to extend your pass for up to 2 years from the date of purchase and refunds on unused passes up to 90 days after purchase.  

    If your travel plans have been negatively impacted by COVID-19 and you need further assistance with your booking, please email us using the form above. We will respond within 7 business days or less.

  • I have an escalated issue that needs to be resolved. How do I contact customer service?

    Please give us a call or email us, using the form above.

    Call us

    From within the UK: 020 7293 0972
    From overseas: +44 20 7293 0972

    WhatsApp (available for text chat only) +44 (0) 7827534453

    Our customer service team is available:
    Weekdays: 9am and 5pm (excluding UK bank holidays)
    Saturday: 10am to 4pm
    Sunday: 10.30am to 4.30pm (GMT)

  • How do I extend my pass for 2 years?

    Here’s the good news: you don’t have to do a thing! We’re taking care of that for you. Your pass will work for 2 years from the date of purchase. So relax and don’t worry – you have plenty of time to visit your favorite city once we are up and running again.

  • Should I purchase a pass now for an upcoming trip?

    Absolutely! Our Paris Pass is available for advance purchase despite attractions being currently closed. If you purchase a pass now, you can have peace of mind that:

    - Passes are at the lowest prices of the season and you can start your experience any time within 2 years from the time of purchase

    - You can now obtain refunds on unused passes for up to 90 days after purchase. Within the first 14 days, you will receive a full refund. If your request falls between day 15 and day 90, your refund will be subject to a processing fee. See the Terms & Conditions for more information.

    - You are supporting the tourism recovery effort and helping our family of attraction partners!

  • How should I prepare for my upcoming trip?

    We recommend you check the travel advisory from your local authority for travel planning.

    However, we do advise checking opening times of attractions directly on the attraction website and if unsure we’re on hand to help through our various customer service channels, detailed above.

    We also know that your future travel plans may change, that’s why we’re offering 90-day cancelation. Plus, you have up to 2 years to start using your pass – and you don’t have to commit to the date in advance. This means you can plan your sightseeing safely in the knowledge that you’re protected if things change.

  • Where can I get travel updates?

    We recommend you monitor the local government’s website for updates on the situation on a local level, as well as checking the travel guidelines for your country.


  • Who is The Paris Pass for?

    Everyone! The Paris Pass has something for everyone including families, couples, children, adults, first-time visitors, repeat visitors, long-haul visitors, short stay visitors, independent travelers, international visitors as well as French and local residents.

    The Paris Pass is for anyone who wants to visit some of the most popular and best attractions in Paris whilst saving both time and money.

  • How does The Paris Pass work?

    The Paris Pass is designed to help save you money and time when visiting the capital. It’s simple and easy to use and combined with the digital guidebook and website, we can help you plan your visit to Paris.

    The Paris Pass comes in 2, 3*, 4 and 6-day durations to suit all kinds of trips, from short weekend city breaks, to longer vacations. Your Paris Pass is activated the first time you scan it through at an attraction and is valid to use for consecutive days of your pass duration – 2, 4, 3 or 6 days. Watch our video to find out more. 

    *The 3-day Paris Pass comes with a 2-day Museum Pass.

    The pass is a package made up of two elements: the Paris Museum Pass which gives you free entry to 50 of Paris’s most famous museums, and The Paris Pass, which provides free entry to Paris’s best attractions, tours and experiences. 

  • Do I have to make reservations for attractions?

    Certain attractions will require a reservation. If this is the case, you will find all booking information listed on our reservations page and the individual attraction pages on our website and app. Some advance reservations will require a pass number or order reference number to secure your booking. This will not activate your pass.

  • What are purse values?

    Each pass is subject to a purse value, which is based on the duration of the pass.

    The purse value is the maximum amount you can use based on the standard gate price for each attraction. For example, with the 2-day adult All-Inclusive Pass, you can visit as many attractions up to the total value of €250.

    Here's a full breakdown of all purse values:

    Pass duration Adult purse value Child purse value
    2-day pass € 227 € 113
    3-day pass € 290 € 145
    4-day pass € 370 € 183
    6-day pass € 432 € 201

    If you would like to check the remaining value on your pass, simply contact our customer support team using the form or phone number below.

  • Does The Paris Pass include Paris Metro tickets?

    The Paris Pass® does not include Paris Metro tickets, these will need to be purchased separately. However, it does include a 1 Day Big Bus Hop-On Hop-Off Tour which you can enjoy at your leisure and takes you straight to the city's top attractions. 


  • Does The Paris Pass come with a guidebook?

    Once you buy a Paris Pass you will receive instructions to download a digital guide that details every attraction's reservation instructions and getting in information.

  • Is there any benefit in buying the pass now?

    If you purchase the Paris Pass in advance, online, then you can print it at home before you travel. This allows you to plan in advance and make an itinerary with the information provided to you in the digital guidebook.

    Then, as soon as you arrive in Paris, you can start using your pass! 

    The Paris Pass will be valid for 2 years from the date of purchase.

Using your pass

  • How long is The Paris Pass valid for?

    The Paris Pass is valid for the duration of the pass purchased; ie, 2, 3, 4 or 6 days. These days must be used on consecutive days.

    Your pass will be activated as soon as you go to your first attraction so be aware that if your pass is activated in the evening, this will count as your first calendar day. Be sure to start using your pass early on the first day to make the most of it.

    The Paris Pass is valid for 24 months from the date of purchase, so it makes the perfect gift for anyone planning to travel later in the year. Likewise, if you aren’t sure of when to plan your trip, you can purchase the pass in advance and with the help of the digital guidebook, start planning an itinerary before you go.

  • How do I activate my pass?

    Your pass will activate when you visit your first attraction or when you redeem your Paris Museum Pass  whichever comes first during your trip. 

    The day your pass is activated will count as 'day one'. You should start using it straight away to take advantage of the great savings available for the duration of your pass. 

  • Are the 2 day, 3 day, 4 day and 6 day passes for consecutive days?

    Yes, the passes run on a consecutive day basis. If you have a 2-day Paris Pass and activate your pass on a Monday that will be included as the first day and your last day will be Tuesday.

    Note: if you start using your pass in the late afternoon or evening that will still count as your first day.

  • What happens if I change the date of my trip to Paris?

    Your Paris Pass is valid for two years from the date of purchase.

  • What happens if my plans change and I can’t/don’t use The Paris Pass?

    For all customers that purchase passes from September 1 2020 onwards, you can now obtain refunds on unused passes for up to 90 days after purchase. See the Terms & Conditions for more information.

  • How long is my Paris Museum Pass valid for?

    Your Paris Museum Pass part of the package is valid for the duration of the Paris Pass you selected – apart from 3-day Paris Pass holders who have a 2-day Museum Pass.

    Your Paris Museum Pass must be used on consecutive days during your pass validity.



  • How much does The Paris Pass cost?

    The Paris Pass price depends on who you’re buying the pass for, i.e. an adult or a child, and how long the duration of the pass is.

    For more information on pricing, click here.

    Note: the longer the duration, the better value the pass.

  • If I order online how do I receive The Paris Pass?

    If you order the pass online through the website, you can print your pass(es) at home or show your pass(es) online on your phone.

    There is no physical pass for postal delivery.

  • Can I buy The Paris Pass when I am in Paris?

    As purchases are made online, you can buy a pass while in the city and show it from your phone, or print your pass(es) in destination.

  • How do I redeem my Paris Museum Pass?

    Paris Museum Passes must be redeemed in the city.

    Collecting Point:

    Big Bus Information Center
    11 Avenue de l'Opéra
    75009 Paris

    Daily from 10AM to 5PM

    You will be required to show your Paris Pass at the redemption center, then you will receive a physical Paris Museum Pass.

    You can find more information on our How It Works page.

  • How do you define a child?

    You can buy Child Passes for 2-17-year-olds.

    Adult Passes are 18-year-olds and above.

  • Do you offer discounts for groups, students or senior citizens?

    Because the Paris Pass has been specially created to help visitors save both time and money, we do not offer any further discounts when booking.

  • Can I buy The Paris Pass for a group?

    You can purchase up to 20 tickets per ticket type when you buy online. The Paris Pass, however, is not designed for large groups of travelers and in some cases, large groups may be turned away from certain attractions.

    If you are traveling in a large group, contact each attraction in advance to avoid any disappointment.

  • Why haven't I received my email confirmation?

    Your email confirmation should normally arrive in your inbox a few minutes after completing a transaction/purchase. If you haven't received an email confirmation then we recommend you check your spam filter or junk folder.

    If you still cannot locate an email then please send a request through to our customer service team confirming your email address and order reference number.


  • What are the normal costs of the attractions?

    The entry costs for all attractions vary and may be over €30.00 for an adult ticket. To see how much you could save on normal entry costs, browse our Paris attractions section for a comparative entry cost to see how much you can save with the Paris Pass.

  • Does the pass include all of Paris’s attractions?

    The Paris Pass includes free entry into over 50 Paris museums and art galleries, as well as entry into popular tours and cruises.

    For a full list of the attractions, click here.

  • Can I visit the same attraction twice with my Paris Pass?

    The Paris Pass only allows single entry to each attraction. Repeat entry is not allowed.


  • Where can I use The Paris Pass? Which attractions are included?

    The Paris Pass can be used in over 75 attractions, museums, and galleries, as well as tours and cruises. For example Palace of Versailles, The Louvre, the Musée d'Orsay, Big Bus, and the Seine River Cruise. 

    For a full list of the attractions, click here.

  • Are the attractions open all year round?

    Usually, the majority of attractions included on The Paris Pass are open all year round, however, there may be some partial closures around Christmas and New Year. 

    Check the opening hours and dates for each attraction in advance to help plan your trip.

  • How do I find out an attraction’s opening times and closing times?

    Find out specific opening times and closures on the attractions page, here.

    Alternatively, check your complimentary guidebook sent out with every Paris Pass order.

  • Is The Paris Pass suitable for those with disabilities and their carers?

    Some attractions may offer carer places or free entry to visitors with disabilities, so The Paris Pass might not be the most suitable for them as requirements vary from attraction to attraction. Please contact them directly for further information.


  • How much can I save with The Paris Pass?

    Take a look at our pricing page to see the amazing savings you can make with the Paris Pass with Paris Museum Pass. The passes combined give you entry to 50 museums, plus a hop-on hop-off bus, Seine river cruise and much more. 

    To see just five top attractions in Paris; Paris Bus Tour, French Wine Tasting, Palace of Versailles, Seine River Cruise, and the Louvre Museum it would cost you €112 in total if you were to buy an entry ticket per attraction. 

    So you’re making a staggering saving on visiting over 75 top attractions in Paris!

  • Which pass duration offers the best savings?

    The 6-day Paris Pass is the most economical, working out at under €29 a day to access the top attractions!

How do I contact The Paris Pass® by telephone?

Call us

From within the UK: 020 7293 0972
From overseas: +44 20 7293 0972

WhatsApp (available for text chat only) +44 (0) 7827534453

Our customer service team is available:
Weekdays: 9AM and 5PM (excluding UK bank holidays)
Saturday: 10AM to 4PM
Sunday: 10:30AM to 4:30PM (GMT)